Working closely with company employees from both the governorates and headquarters, you will ensure that all policies and procedures are adhered to and implemented as efficiently as possible. Using inventories, check lists and daily reviews and validations, you will help ensure the operation and technical support functions operate as they should. You will review our call centres to maintain an efficient service and effective complaints procedure for citizens, clients and grocers; ensuring procedures are followed, as well as reporting daily on the position of our various projects.We are looking for someone with excellent analytical and problem solving skills gained from a background in operations. You will also need first class communication and negotiation skills in dealing with any complaints and finding the appropriate solutions.
You should have excellent management skills to efficiently run the branch as well as first rate financial ability to help you set departmental budgets and forecast any funding requirements. You will also need excellent analytical and problem solving skills to continually improve the branch processes and the ability to lead a successful team of motivated employees.